Política de reembolso

Returns & Exchanges

If there is a problem with your order, please contact us immediately so we can promptly resolve it for you.  Any damaged or missing items must be reported within 3 days of delivery by calling (417) 581-8665.

HardHatGear accepts returns on most items within 30 days of delivery. Refunds will be issued for the full amount of the merchandise only.

Merchandise must be returned in unused, new condition in the original, undamaged packaging. Boots that are returned without the original shoebox, or if the shoebox is taped (including the shipping label), will have a 10% restocking fee deducted from the refund amount.

Except in cases where the return is the result of a shipping error or the item arrives damaged or defective, original shipping charges are non-refundable. In the event of an exchange, reshipping fees equal to the original shipping charges will be required.

Refunds for online orders will go back to the original payment method.

HardHatGear is not responsible for return shipping costs unless it was an error made on our end.

To complete your return or exchange, please send back your order to our fulfillment warehouse at: 6271 North 21^st Street, Ozark Missouri 65721. Include your name and order number and if you are wanting to return or exchange, plus any additional details we need to know to process the transaction.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 3-7 business days. 

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@hardhatgear.com.

Discontinued and Clearance Items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Gift cards are nonreturnable.