Order Processing and Shipping
Some items online may not be available in store. Please call us to check available in-store inventory, or swing by our Ozark or Springfield, Missouri locations.
Online Order Policy
Please ensure that the billing address entered at checkout is the same one your bank has on file for your credit card.
Orders that are flagged as fraudulent will be cancelled.
Please ensure your address is correct before the order is submitted. HardHatGear is not responsible for incorrect shipping addresses caused by user error.
Some items ship directly from the manufacturer. International orders may be delayed an extra 2 business days if the item is not at our Ozark, Missouri fulfillment center.
Once your order is placed, our team will work hard to fulfill your items quickly. Most items ordered before 1PM CST (Monday-Friday) will ship the same day if they are in stock at our Ozark, Missouri fulfillment warehouse. Occasionally, we will need 2-4 business days to process and ship your order. Some items will ship directly from the manufacturer.
We will email you an order confirmation once we receive your order. Please double check your items to ensure accuracy. Because we try out best to fulfill orders quickly, please call us immediately at (417)581-8665 if you need to make changes or cancel your order. Once an order ships, we are unable to cancel or change your items.
HardHatGear tries to maintain accurate inventory, however, we do occasionally find discrepancies. We will notify you via email if any part of your order may be delayed due to backorders or canceled due unavailable merchandise. We apologize for this inconvenience and work hard to ensure that our website is up-to-date and reflecting our current stock levels.
HardHatGear is happy to offer free shipping on all orders over $99 within the continental US.
Other paid shipping methods available include:
- USPS First Class Mail
- USPS Priority Mail
- USPS Priority International Mail
If you are having items shipped to a jobsite, or to a location that does not have a mailbox, please contact us at (417)581-8665. These orders must be shipped via FedEx or UPS.
HardHatGear does offer international shipping. Due to customs, we are unable to guarantee that your order will not incur additional fees. There are restrictions on some products and some products cannot be shipped to international destinations.
If you need to expedite your order, please select FedEx Express or UPS 2-Day or next-day air. Please keep in mind that FedEx Express, UPS, and DHL DO NOT pick up or deliver on the weekends. If you place an order for overnight shipping on Friday, Saturday, or Sunday, your package will not arrive until Tuesday.
Some express orders may require a processing time of 2-4 business days. Shipping times begin the business day after the label is created. We try our best to ship out expedited orders the same day and will update you via email once your order has shipped.
Shipping Time Frames
Shipping times listed at checkout are estimates and HardHatGear is not responsible for packages being delayed by the mail carrier. Transit delays may be caused by a variety of things such as: weather, customs clearance, an increase in shipping demand-to name a few.
- If shipping via UPS or FedEx, orders placed after 1PM CST will not be shipped until the next business day. This also includes holidays (Christmas, Thanksgiving, Labor Day, Veteran's Day, 4th of July, etc.)
- FedEx and UPS DO NOT pick up on the weekends.
- FedEx and UPS DO NOT count 'pick up day' as a business day. For example, if you choose 2-day shipping and it was shipped Monday, your package will not arrive until Thursday.
Shipping time frame estimates for the continental US (may vary based on your location):
- USPS First Class Package: 2-7 Business Days
- USPS Priority Mail: 2-4 Business Days
- UPS Ground: 3-5 Business Days
- UPS 3 Day: 3 Business Days
- UPS 2nd Day Air: 2 Business Days
- UPS Next Day Air: 1 Business Day
HardHatGear reserves the right to change the shipping method selected if the delivery time frame is equal to or better than what is purchased.
HardHatGear is not responsible for lost or stolen packages. We are unable to refund, resend, or compensate for items that have been lost, stolen, or misplaced once they leave our facilities. We do offer Route Shipping Protection for a nominal fee to protect you in these instances. Only orders with this additional protection purchased are eligible for refund or replacement if they are lost or stolen in transit. If you live in an apartment, please consider contacting the shipping carrier (FedEx, UPS) after the item has shipped to coordinate picking up your items at their facilities). Please verify your address before hitting submit. HardHatGear is not responsible for packages delivered to an incorrect address.
We reserve the right to cancel or refund any orders due to discrepancies, stock, price, shipping errors, etc.
Please call at (417)581-8665 or email us at firstname.lastname@example.org if you have any questions.
Visit our returns page to learn more about HardHatGear’s return and exchange policy.