Terms and Conditions
Thank you for choosing HardHatGear as your safety gear source. Without our customers, our business would not be possible, so we thank you for your continued support.
Just a few things before you press submit...
For payment approval, your billing address must match the credit card's address on file with that bank and the correct CVV. If the order is flagged fraudulent, we will cancel the order.
We process orders within 2-3 business days, but depending on stock and availability, some orders may need longer to ship. Order cutoff time is 1 pm CST, Tuesday-Friday and 10 am on Saturday. For any orders placed after 1 pm, they will be processed the next business day. Please remember that business days do not include the weekend.
Verify your address and information before you submit your order. We will not be responsible if your package is delivered incorrectly because of a mistake on your part.
For Express Orders...
Shipping estimates start within 24 hours of when product ships. For example, if you choose Priority Mail with 2 business days, we would need 2-3 business days to process the order and ship. Once it ships, within 24 hrs, your package will be to you in 2 business days as long as there is nothing delaying the post office. As long as the product is in stock, most packages will arrive within 5 business days.
USPS Priority mail is not express shipping. If you need your items quickly, please consider FedEx Express or UPS for overnight or 2 day shipping.
Express orders require a processing time of 1-2 business days to process and ship depending on when the order was placed. Once the package ships, shipping times start the next business day.
When your package leaves our possession, regardless of shipping method, we are not responsible for transit times due to customs clearance, weather, natural disasters, government shutdowns, employee call-ins, lightning strikes that fry electrical systems, employee strikes, vehicle breakdowns, riots, Zombie Apocalypse, Armageddon, and now Coronavirus etc...
Please keep in mind that FedEx Express, UPS and DHS Do Not pick up or deliver on the weekends. If you place an order for overnight shipping on Friday, Saturday, or Sunday, your package will not arrive until Tuesday.
Some items ship from our manufacturers and need an additional 24 hours to process and ship for expedited orders.
Please refer to our US and International page for more shipping information.
All international orders are subject to additional fees and taxes charged at the border. HardHatGear is not responsible for these additional expenses.
Returns are gladly accepted as long as the product is new and never worn. We will refund you for the full price of the merchandise minus paid shipping expenses. The customer is responsible for shipping cost back to us unless it is our mistake.
If you have a warranty issue with your boots, we follow the manufacturer's warranty policy for each brand. Please contact us, and we will assist in this process. Warranty claims have a turn around time of 3-4 weeks.
HardHatGear is not responsible for lost or stolen packages. We are unable to refund, resend, or compensate for items that have been lost, stolen, or misplaced once they leave our facilities. Order protection is available for a nominal fee at checkout. If you live in an apartment, please consider contacting the shipping carrier (FedEx, UPS) after the item has shipped to coordinate picking up your items at their facilities). Please contact us at (417) 581-8665 if you'd like to purchase shipping insurance for your order.
If you have taken the time to read the terms and conditions, please enter Terms2020 in discount bar and receive 7% off. Thanks for your time.
If you have a question regarding your order, give us a call at (417) 581-8665.